PRIVACY & Cookies Policy
Introduction
This Privacy Policy explains how Villas Now and Lanzarote Holiday Villas ("we", "us", or "our") collect, use, store and protect your personal information when you use our websites, contact us, or book accommodation through us.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and applicable data protection laws.
Who We Are
This website is operated by Villas Now Ltd and Lanzarote Holiday Villas Ltd.
If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:
info@villasnow.com
info@lanzarote-holidayvillas.com
What Information We Collect
We may collect and process the following types of personal information:
- Full name
- Postal address
- Telephone number
- Email address
- Booking details
- Travel dates
- Number of guests
- Special requests
- Passport or identification details where legally required
- Payment-related information
- Communications with us via email, telephone, WhatsApp or contact forms
When you use our websites, we may also automatically collect certain information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
- Cookie and analytics data
How We Use Your Information
We use your information for the following purposes:
- Processing bookings and payments
- Managing your holiday accommodation reservation
- Communicating with you regarding your booking
- Providing customer support
- Responding to enquiries
- Complying with legal obligations
- Sending important booking updates
- Improving our website and services
- Preventing fraud and unauthorised activity
- Sending marketing communications where consent has been provided
Legal Basis for Processing
We process your personal information under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent, where required for marketing communications
Sharing Your Information
We may share your personal information with trusted third parties where necessary to provide our services, including:
- Property owners and villa management companies
- Payment processing providers
- Booking and reservation systems
- Maintenance and guest support providers
- Government or regulatory authorities where legally required
- Professional advisers and insurers
- IT, hosting and analytics providers
We do not sell your personal information to third parties.
International Transfers
As we operate internationally and work with suppliers in Spain and other countries, your information may be processed outside the United Kingdom.
Where data is transferred internationally, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.
Payment Security
We do not store full credit or debit card details on our systems.
Payments are processed securely through trusted third-party payment providers using encrypted payment technology.
Marketing Communications
We may send you information about special offers, new properties or services which may be of interest to you.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We will never send unsolicited marketing communications where consent is required by law.
Cookies
Our websites use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Support marketing and advertising activity
You may manage or disable cookies through your browser settings.
For more detailed information, please refer to our separate Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal, tax and accounting obligations
- Resolve disputes and enforce agreements
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request transfer of your information
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration or destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Third-Party Websites
Our websites may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and recommend that you review their privacy policies separately.
Children’s Privacy
Our websites and services are not intended for children under the age of 16 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.
Any updates will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
info@villasnow.com
info@lanzarote-holidayvillas.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
